It's been a funny week Children:......

With such lovely Tripadvisor ratings, we had a 'TERRIBLE' Rating the other day, that happened because our customer truly believed that a ONE-STAR-RATING was 'Brilliant'.
Not realising that her 'One-Star' actually meant a 'TERRIBLE' Rating?
So the year that I've worked so hard to build our profile up on Tripadvisor has been potentially 'sullied'.

All of that said, it worries me none, because it was a truly positive comment about us, and her genuine faux pas will be recognised and understood by those that read all of the lovely Tripadvisor comments left for us to read every week.